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Welcome to Call Centers Academy: where English gets you hired!

Connecting talent with opportunity, and businesses with excellence. Your journey to success starts here.

Why Partner With CCA?

We're not just an academy; we're your dedicated ally in achieving professional and business excellence in the call center industry.

World-Class Training

Our cutting-edge curriculum, delivered by industry experts, ensures you're job-ready from day one.

Career Launchpad

We connect our certified graduates with premier call centers, unlocking doors to fulfilling careers.

Strategic BPO Solutions

Empower your business with our skilled professionals and tailored BPO services designed for growth.

Ready for a Game-Changing Career?

If you have some English skills and are facing interview rejections or need a winning resume, our intensive training programs are designed for you!

7-Day Fast Track

$200 USD

Perfect for a quick skills boost, resume enhancement, and intensive interview prep.

  • Introduction to Call Centers
  • Winning Resume Crafting
  • Intensive Interview Coaching
  • Key Vocabulary Training
Enroll Now (Email Us)

15-Day Intensive Training

$350 USD

Comprehensive training covering all essential aspects to build a strong foundation.

  • All 7-Day Fast Track benefits
  • Customer Service Excellence
  • Effective Sales Techniques
  • Technical Support Fundamentals
  • (And much more, tailored to your needs)
Enroll Now (Email Us)

30-Day Pro Mastery

$500 USD

Become a call center professional with full mastery, ready for diverse roles.

  • All 15-Day Intensive benefits
  • Collections & Retention Strategies
  • Back Office Procedures & Telemarketing
  • Business Development & Lead Generation
  • (And much more, tailored to your needs)
Enroll Now (Email Us)

To enroll please send us an email with your full name, ID number and the training you are interested in, and we will guide you through the process of signing up, payments and general inquiries.

Source Exceptional Talent. Drive Results.

For companies needing highly skilled personnel or looking to enhance the performance of their existing team.

Call Center Consultation & Optimization

$5000 USD

We assess your specific case and provide ongoing support to help you achieve your call center objectives and enhance overall efficiency.

  • In-depth Operational Assessment
  • Customized Performance Optimization Plan
  • Ongoing Expert Follow-up & Support
  • Achieve Your Call Center Goals
Request Consultation (Email Us)

Pre-Vetted Candidate Placement

$1000 USD per candidate

Access our pool of highly skilled, motivated, and thoroughly screened professionals, ready to integrate seamlessly into your team.

  • Access to Certified & Job-Ready Talent
  • Reduced Hiring Time & Costs
  • Candidates Matched to Your Specific Needs
  • Boost Your Team's Productivity
Find Talent (Email Us)

We also offer other plans tailored to your specific needs. Contact us via email to discuss a custom solution: contact@callcentersacademy.com.

Historias de Éxito de Nuestros Egresados!

Escucha directamente de estudiantes que transformaron sus carreras con CCA.

Our students got hired in these call centers:

CCA alumni are making their mark and building successful careers.

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Meet Our Team

The passionate and experienced leaders dedicated to your success.

Foto de Pamela Pérez

Pamela Pérez

General Manager & Co-founder

Foto de Katherine Pérez

Katherine Pérez

English Trainer

Foto de Ruth Carrión

Ruth Carrión

Call Center Partner

Foto de Edili Sánchez

Edili Sánchez

Call Center Partner

Foto de Juan Peña

Juan Peña

English Coordinator

Foto de Soraya Quezada

Soraya Quezada

English Director

Unlock Free Knowledge

Empower yourself with our curated collection of guides and tools – absolutely free!

Ultimate Interview Guide

Nail your call center interview with our expert tips, common questions, and winning strategies.

Download Now

Customer Service English Phrases

A quick-reference guide to essential English phrases for stellar customer interactions.

Get Your Copy

Decoding Call Center KPIs

Understand the key metrics that define success and drive performance in any call center.

Learn More

Get In Touch

We'd love to hear from you! Visit us or get in contact.

Our Address

Calle Presidente Gonzalez esquina Tiradentes, Ensanche Naco, Distrito Nacional, Republica Dominicana

Call or WhatsApp

+1 (809) 309-4700